Privacy

DOOPOLL LIMITED – PRIVACY AND COOKIE POLICY

  1. Introduction to this Policy
    1. This website is brought to you by Doopoll Ltd (“we”, “us” or “our”). We are a company registered in England and Wales under company number 09676956 and have our registered office at Henstaff Court, Llantrisant Road, Groesfaen, Wales, CF72 8NG.
    2. We take the privacy of our website/apps users very seriously. This Privacy and Cookie Policy (the “Policy”) explains how we collect, store and use information about you when you access or use this website, all associated web pages and any associated mobile applications or other software applications (together the “Site”). This Policy also explains how we use cookies.
    3. We ask that you read this Policy carefully as it contains important terms about how we will use your information. By accessing or using this website you agree to be bound by, and comply with, this Policy and the documents referred to in it (including our website terms of use available at http://doopoll.co/legals/ and our Services Terms and Conditions which are available at http://doopoll.co/legals/). If you do not agree with or accept this Policy, you should stop using this website immediately.
    4. We may update this Policy from time to time in accordance with clause 15 below.
  2. Data Protection
    1. References in this Policy to:
      1. “Data Protection Law” means the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended from time to time, and all other applicable privacy and data protection laws and regulations, as well as any guidance and/or codes of practice issued from time to time by the Information Commissioner; and
      2. “Personal Data”, “Data Controller” and “Data Processor” shall have the meanings given under applicable Data Protection Law.
    2. For the purposes of the Data Protection Act 1998, we (Doopoll Ltd) are the Data Controller and therefore we are responsible for, and control the processing of, your Personal Data in accordance with Data Protection Law. “Personal Data” has a legal definition but, in brief, it refers to information from which a living person can be identified. Such information must be protected in accordance with Data Protection Law.
  3. Information we may collect about you
    1. We will collect information about you when you visit our website or do business with us through our website (including setting up accounts or ordering services from us). This information may include your name, your contact details (including postal address, email address and telephone number), your payment details (i.e. relating to any payment you make to us in connection with our services), any other information we request from time to time to enable us to provide our Site and services to you, and any other information you provide to us (together the “Information”). Some of the Information may constitute or include Personal Data.
    2. We may monitor your use of this website through the use of cookies and similar tracking devices. In particular, when we process polls we use tracking software to identify individual responders and track their responses. We may also monitor traffic, location and other data and information about visitors to our website for management purposes. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. See clause 14 below for further information on our use of cookies.
    3. Occasionally we may receive information about you from other sources, which we will add to the information we already hold about you in order to help us provide goods and services and to improve and personalise our service to you.
  4. How we use your Information
    1. We will use your Information for the following purposes:
      1. to help us identify you and any user accounts you hold with us;
      2. to help is identify individual responses to polls that we run or manage;
      3. administration of user account and any goods or services our users order from us;
      4. research, statistical analysis and behavioural analysis;
      5. marketing (see ‘Marketing and opting out’ below);
      6. fraud prevention and detection;
      7. billing and order fulfilment;
      8. customising this website and its content to your particular preferences;
      9. to notify you of any changes to this website or to our services that may affect you;
      10. security vetting; and
      11. improving our services.
  5. Your consent

By submitting your Information you consent to the Processing of that Information as set out in this policy.

  1. Marketing and opting out
    1. We and our group companies may wish to provide you with information about special features of our website or any of our other service or products we think may be of interest to you. If you would rather not receive this marketing information, or you no longer wish to receive it, you can always opt out (see below).
    2. We may also want to provide you with information we think may be of interest to you from carefully selected third parties. If you would rather not receive such third party information from us, or you no longer wish to receive it, you can always opt out (see below).
    3. We may also provide your Information to carefully selected third parties (e.g. our business partners) whose products or services we believe may be of interest to you. If you do not wish us to disclose your information to third parties in this way, or you no longer want us to do so, you can always opt out (see below).
    4. You have the right at any time to ask us to stop processing your information for direct marketing purposes. If you wish to exercise this right, you should contact us by sending an email to support@doopoll.co giving us enough information to identify you and deal with your request. Alternatively you can follow the unsubscribe instructions in emails you receive from us.
  2. Disclosure of your information
    1. We may disclose your Personal Data to:
      1. other companies within our group;
      2. our agents and service providers who help us to provide our services (and we will ensure they have appropriate measures in place to protect your Information);
      3. third parties you wish to allow to access to your Information through the Site;
      4. law enforcement agencies and/or HMRC in connection with any investigation to help prevent unlawful activity; and
      5. our business partners in accordance with the ‘Marketing and opting out’ section above.
    2. If our business is sold or integrated with another business your Information may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.
  3. Keeping your Information secure
    1. We will use technical and organisational measures in accordance with good industry practice to safeguard your Information. However, while we will use all reasonable efforts to safeguard your Information, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any Information that is transferred from you or to you via the internet.
  4. Monitoring

We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, training, fraud prevention and compliance.

  1. Information about other individuals
    1. If you give us information on behalf of a third party, you confirm that the third party has appointed you to act on his/her/their behalf and has agreed that you can:
      1. give consent on his/her/their behalf to the processing of his/her/their Information;
      2. receive on his/her/their behalf any data protection notices; and
      3. give consent to the transfer of his/her/their Information abroad (if applicable).
  2. Overseas transfers

The Information you provide may be transferred to countries outside the European Economic Area (‘EEA’) that do not have similar protections in place regarding your data and restrictions on its use as set out in this Policy. However, we will take steps to ensure adequate protections are in place to ensure the security of your Information. The EEA comprises the EU member states plus Norway, Iceland and Liechtenstein. By submitting your Information you consent to these transfers for the purposes specified in this Policy.

  1. Your rights
    1. If you are an individual, you have the right (subject to the payment of a small fee) to request access to Personal Data that we may process about you. If you wish to exercise this right, you should put your request in writing to us giving us enough information to identify you and deal with your request.
    2. We want to ensure that Information we hold about you is accurate and up to date. If any of the Information that you have provided changes or if you become aware of any inaccuracies in such Information please let us know in writing giving us enough information to identify you and deal with the change or correction (as applicable).
  2. Cookies
    1. Our website uses cookies to distinguish you from other users of our website. Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. The information is used to track visitor use of the website and allows us to:
      1. track responses to polls that we run or manage through our website;
      2. provide you with a good experience when you access our website:
      3. improve our website: and
      4. compile statistical reports on website visitors and website activity.
    2. Our software will issue cookies to your system when you access and use the Site and you will be asked to consent to this at the time (e.g. when you first visit our website). Cookies do not affect your privacy and security since a cookie cannot read data off your system or read cookie files created by other sites. You can set your system not to accept cookies if you wish (for example by changing your browser settings so cookies are not accepted), however please note that some of our Site features may not function if you remove cookies from your system.
    3. If you access the Site via a mobile application or other software application then you will be required to accept this Policy, including these provisions relating to cookies, as part of the sign-up process.
    4. For further general information about cookies please visit www.aboutcookies.org or www.allaboutcookies.org.
  3. Changes to this Policy
    1. We keep this Policy under regular review and may change it from time to time. If we change this Policy we will post the changes on this page, and place notices on other pages of the website as applicable, so that you may be aware of the Information we collect and how we use it at all times. You are responsible for this Policy to ensure you are aware of the most recent version that will apply each time you access this website. This Policy was last updated on 11.05.2016.
  4. Links to other websites

Our website contains links to other websites. This Policy only applies to this website. If you access links to other websites any Information you provide to them will be subject to the privacy policies of those other websites.

  1. Our contact details

We welcome your feedback and questions. If you wish to contact us, please send an email to support@doopoll.co or you can write to us at doopoll, Henstaff Court, Llantrisant Road, Groesfaen, Wales, CF72 8NG or call us on 02920 101 501.